Full Terms & Conditions
Before confirming your order with Chloe Bakes please read the below Terms and Conditions. This document tells you the terms and conditions in which we sell and supply goods to you. Payment of your booking deposit confirms your agreement with our Terms and Conditions.
To secure your booking with Chloe Bakes, we require a non-refundable booking deposit of £50.00 for wedding orders and £20.00 for celebrations cakes and all other products. Your date is not secured, and your order is not confirmed until we have received the booking deposit.
All quotations will be sent via e-mail and are valid for 7 days from date of issue. We reserve the right to revise prices after this period.
For Wedding Orders, the balance of your invoice must be paid in full no later than 2 weeks before the date of delivery. For Celebration Cake orders and all other orders, the balance of your invoice must be paid in full no later than 2 days before the date of delivery unless agreed otherwise.
All cancellations must be made in writing. If for any reason you have to cancel your booking, the booking deposit is non-refundable. For cancellations of celebrations cakes and all other orders, with less than 1 weeks’ notice, the full payment (including booking deposit) is non-refundable.
For cancellations of wedding orders, with less than 6 weeks’ notice, the full payment (including the booking deposit) is non-refundable.
We cannot express the importance of you looking into wedding insurance. It is of course your decision if you wish to take an insurance policy out or not.
We are happy to deliver your cakes at an extra charge. This will be included in your initial quote.
Once the order has been delivered and set up or collected you are responsible for it and we will not accept any responsibility for any loss or damage arising. If the cake is moved after set up the Company will not take any responsibility for any loss or damage arising.
If you request that we leave your cakes somewhere or with someone, this is your responsibility. We will not be liable if they do not arrive with you safely after we have handed them over.
If you wish to postpone your wedding booking date for any reason, you must request this by email, and we will check our availability. A £25 postponement admin fee would apply. All deposit payments would then be transferred to the new date and any items listed in the invoice, provided they are available.
In the event that Chloe Bakes Cakes are not available for the postponed Wedding/Event date, our cancellation policy (above) remains.
Postponements are available up until 4 weeks before the scheduled event date, after this, dates are non-transferable and final balances for the original dates are payable.
We therefore strongly recommend you take out wedding insurance to cover your date.
All hire items belong to Chloe Bakes and must not be defaced, tampered with or changed. All breakages, loss or damages must be paid to replace like for like within 7 days of event.
All hire items are your responsibility until they are returned back to Chloe Bakes.
Damaged, broken or lost Items will remain the property of the Company and a replacement charge will be invoiced to the Customer for any products that are damaged, broken or lost. These items will be invoiced to the Customer to replace like for like including P&P.
Unless stated otherwise all hire items must be returned within 3 days of hire.
We will create your orders exactly as written throughout correspondence and in the confirmation email/phone consultation which is sent 4 weeks before the delivery date. Please double check that it is detailed as you require.
By paying your final invoice, you are confirming that what is detailed on the final confirmation is exactly what you want us to provide.
We cannot guarantee that any of our products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and we will not accept any liability for any loss, damage, or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, nuts, nut products, dairy, wheat, sulphates, or colouring.
You should also note that some decorations are not edible (fresh flowers, wires, ribbons, pins, jewels, boards, etc). You are responsible for advising your guests of this and we will not accept any liability for any loss, damage, illness, or injury arising from any such exposure.
If a venue requires a list of ingredients this is to be requested via you and not the venue
Our products contain gluten, wheat, dairy, eggs and may contain traces of nuts unless otherwise stated.
Chloe Bakes do not hold any responsibility for adverse weather conditions affecting access to any venue. Chloe Bakes will give every attempt to get to the venue only when it is deemed safe.
Chloe Bakes cannot be held responsible for ‘Acts of God’ (Fire, flood etc), Government Advice, Pandemics, labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services.
Chloe Bakes reserve the rights to review and update the Terms and Conditions periodically.
In the event you are not happy with your cake, please email me on firstname.lastname@example.org and we can discuss the issue further.